Costa Rica has been identified by the international internet service provider community as a huge spam engine. As a result, IP addresses (and entire blocks of IP addresses) are BANNED/BLOCKED by many big time USA providers such as AT&T; Comcast; TimeWarner, blah, blah, blah.
Outfits like the SL are simply victims of the mass IP bannings/blocks. I have had emails "go missing" to pretty much every business I have interacted with in Costa Rica at one time or another. "Our" hotels have all been victimized by these IP bannings and there is nothing they can really do about it, so cut 'em some slack, eh?
Most places have toll free numbers anyway!! And, even if they don't, it's peanuts to call 'em up on the phone. (Guys will spend $150 USD for a strumpet but not $1.00 for a 5 minute phone call?!! Incredible!!). I rely myself very heavily on faxes as well as emails for "documentation" but have found picking up the phone is pretty simple when an email goes, seemingly, unanswered. Each and every time said email has "gone missing" it has been a result of a banned IP that one of the larger carriers has identified. Here is but one outfit that works 24/7 on bans:
http://www.spamcop.net/bl.shtml and there are TON more. Here's another:
http://www.dnsbl.info/ or
http://www.dnsbl.org/ . Again, these IP bans are done here in the USA and elsewhere. It isn't done in Costa Rica. There are exceptions to everything, however.
When in doubt, pick up the phone!
True Sportsman wrote:
Every email as well as every toll free phone call receive is GOLD to us at Sportsmens Lodge. Our staff knows that everything we do here at SL oringinates with a call or email from our guests. It still frusterates me to see that some people think we do not read or respond to emails. We will continue to work on it from our end however as SRILM said it depends soooo much on spam filter settings on the end we are responding to. Please dont give up on us. If we did not respond to any emails received we simply would not be in business with the current level of low vacancy rates we enjoy at this time.
Thanks,
Bill