www.CostaRicaTicas.com

Welcome to the #1 Source for Information on Costa Rica
It is currently Fri Oct 03, 2025 5:08 pm

View unanswered posts | View active topics


Board index » A Gentlemen's Guide To Costa Rica! » Hotels, Resorts, Accomodations & Transportation!

All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  Page 1 of 1
  [ 11 posts ] 
  Print view Previous topic | Next topic 
Author Message
Tripel
PostPosted: Wed Aug 23, 2006 3:25 pm 
Just Learning The Gulch!

Joined: Wed Nov 09, 2005 4:36 pm
Posts: 27
Location: World citizen
Top hotels usually respond to availability inquiries the same day. It seems that Hotel M doesn't check e-mails, or maybe their site doesn't work properly. I have sent 2 mails. No answer.

Tripel
Top
 Profile  
Reply with quote  
Mucho Gusto
 Post subject:
PostPosted: Wed Aug 23, 2006 3:34 pm 
PHD From Del Rey University!
User avatar

Joined: Fri Jul 01, 2005 11:30 am
Posts: 8005
Location: Where Am I ???
Tripel,
Ya gotta have some patience. Internet in CR is usually much slower than in the states, and it FREQUENTLY goes down for periods of time. If you want to talk to someone personally, call Hotel M's toll free number at (800) 304-1625 or you can go to their website for more info ( www.hotelmcostarica.com ).

Pura Vida Mi Amigo!
MG :wink:

_________________
You ALWAYS have an option ....... "NEXT" !!! :arrow: :arrow: :arrow: :arrow: :arrow: :arrow:
Top
 Profile  
Reply with quote  
Tripel
 Post subject: Gracias, Mucho Gusto
PostPosted: Wed Aug 23, 2006 3:50 pm 
Just Learning The Gulch!

Joined: Wed Nov 09, 2005 4:36 pm
Posts: 27
Location: World citizen
You're probably right, although it seems that hotels in Jaco are faster to respond. I guess that I'm used to fast answers and I do not like to wait.
Top
 Profile  
Reply with quote  
Mucho Gusto
 Post subject: Re: Gracias, Mucho Gusto
PostPosted: Wed Aug 23, 2006 3:54 pm 
PHD From Del Rey University!
User avatar

Joined: Fri Jul 01, 2005 11:30 am
Posts: 8005
Location: Where Am I ???
Tripel wrote:
... I guess that I'm used to fast answers and I do not like to wait....

Welcome to Costa Rica, and the concept of "Tico Time" !!!

No worries. I'm sure they'll get back to you soon. Keep in mind, that this is a NEW hotel, and I'm sure they've got some 'bugs' to work out. Since they are one of our CRT Sponsors, I'm sure they'll appreciate your patience and your patronage.

Have fun.

MG :wink:

_________________
You ALWAYS have an option ....... "NEXT" !!! :arrow: :arrow: :arrow: :arrow: :arrow: :arrow:
Top
 Profile  
Reply with quote  
Tripel
PostPosted: Thu Aug 24, 2006 10:51 am 
Just Learning The Gulch!

Joined: Wed Nov 09, 2005 4:36 pm
Posts: 27
Location: World citizen
But...it's been 3 days now.

Tripel
Top
 Profile  
Reply with quote  
Mucho Gusto
PostPosted: Thu Aug 24, 2006 11:06 am 
PHD From Del Rey University!
User avatar

Joined: Fri Jul 01, 2005 11:30 am
Posts: 8005
Location: Where Am I ???
Tripel wrote:
But...it's been 3 days now.

Wow. Well, at this point, you might want to call them. If you can't get hold of them, it may be time to re-think your lodging accomodations. At least you tried. But, at the very least, if you get lodging somewhere else, I'd still let someone at Hotel M know about your efforts. This might encourage them to address the problem for future (potential) guests.
MG :wink:

_________________
You ALWAYS have an option ....... "NEXT" !!! :arrow: :arrow: :arrow: :arrow: :arrow: :arrow:
Top
 Profile  
Reply with quote  
Tripel
 Post subject: I will call them...
PostPosted: Thu Aug 24, 2006 11:22 am 
Just Learning The Gulch!

Joined: Wed Nov 09, 2005 4:36 pm
Posts: 27
Location: World citizen
Do you know any similar type of lodging in SJ? I like luxury when on vacation, I don't care too much about price.
Top
 Profile  
Reply with quote  
Mucho Gusto
 Post subject: Re: I will call them...
PostPosted: Thu Aug 24, 2006 11:32 am 
PHD From Del Rey University!
User avatar

Joined: Fri Jul 01, 2005 11:30 am
Posts: 8005
Location: Where Am I ???
Tripel wrote:
Do you know any similar type of lodging in SJ? I like luxury when on vacation, I don't care too much about price.

You might want to try Casa Vino. I (personally) have not stayed there, but several members have, and it's gotten very good reviews. The owner (Tony)
is a member of CRT, and his handle is CasaV. Use the "SEARCH" function to look at some of the reviews of this place, plus you can send a PM to CasaV for more info. Good luck.
MG :wink:

_________________
You ALWAYS have an option ....... "NEXT" !!! :arrow: :arrow: :arrow: :arrow: :arrow: :arrow:
Top
 Profile  
Reply with quote  
Admin 1
 Post subject:
PostPosted: Fri Aug 25, 2006 8:13 am 
Site Admin
User avatar

Joined: Mon Aug 25, 2003 2:10 pm
Posts: 2770
Location: San Jose, Costa Rica & The U.S.A.
I do not get involved in sponsor disputes or complaints, but the mgt at Hotel M wanted me to respond here for them.

Quote:
Just wanted to let you know about things here, as you can see by scrolling down, I have been trying to email this guy for days and I keep getting my emails returned with a “Delivery Failure” saying there is no yahoo email that matches his. I even tried calling him from the phone number listed on the email he sent me that is generated from our form, but I got an answering machine and I left a detailed message stating that his email is not working. I also tried to be cool and said maybe it is Costa Rica, but he doesn’t get my emails. I don’t care about what he is writing as much as I care about his satisfaction, I aim to please here, but short of flying to his home town in the states, I can’t do much more.



Anyways, just wanted you to know that we aren’t ignoring him or derelict in our response, we have not had a problem with any of our other reservation requests, there has been some issues with the Costa Rican internet, but they seem to resolve themselves within a day or two, but this one just wont go through. I don’t have a password to access your site, so I can’t reply on the forum, so if you can just post something and tell him to call my 800 number, it will be resolved in a moment’s notice. I have already reserved the room for him that he requested, I just need to connect with him to confirm.


As you can see the Mgt is very much trying to resolve this persons reservation confusion, and complaint. I received a copy of the generics of the reservation showing the email address etc and the contact info provided is different then the emails provided here. I also attempted using the contact information provided to HOTEL M to contact this person and I to had my emails returned.


All I can say is if your going to make a complaint regarding a sponsor in this or any forum please have your facts in order as making false allegations hurts reputations, which is not appreciated here.

Thank you.

_________________
Thank you for supporting CRT!
Image Image Image Image Image Image
Top
 Profile  
Reply with quote  
Tripel
 Post subject: Much ado about nothing
PostPosted: Fri Aug 25, 2006 9:03 am 
Just Learning The Gulch!

Joined: Wed Nov 09, 2005 4:36 pm
Posts: 27
Location: World citizen
As far as I am concerned there are no complaints, I just wanted to get in touch with Hotel M. A few things I want to add:

- There is indeed a problem with the e-mail address I mentioned on my request. My apologies for this, I cancelled that account yesterday.
- Hotel M did find out about my request rather late, there might be a problem with their site.
- I confirm that the Hotel M guys tried really hard to get in touch with me the soon they found out I was trying to contact them (I confirm they tried to call me).

I will get in touch with them to solve this.

Tripel
Top
 Profile  
Reply with quote  
Mucho Gusto
 Post subject:
PostPosted: Fri Aug 25, 2006 9:13 am 
PHD From Del Rey University!
User avatar

Joined: Fri Jul 01, 2005 11:30 am
Posts: 8005
Location: Where Am I ???
Tripel,
Once you get everything taken care of, you might want to consider getting a CRT Membership. As you've already seen, it's worth it. You'll get discounts at numerous places in and around SJO, but your membership also helps to support the board, which (so far) has already worked with you, with your best interest at mind. Something to consider.......
Mucho Gusto :wink:

_________________
You ALWAYS have an option ....... "NEXT" !!! :arrow: :arrow: :arrow: :arrow: :arrow: :arrow:
Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  Page 1 of 1
  [ 11 posts ] 



Board index » A Gentlemen's Guide To Costa Rica! » Hotels, Resorts, Accomodations & Transportation!

All times are UTC - 5 hours [ DST ]

Who is online

Users browsing this forum: No registered users and 1 guest

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:



Powered by phpBB® Forum Software © phpBB Group

Advertisements by Advertisement Management