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Tripel
PostPosted: Wed Aug 23, 2006 3:25 pm 
Just Learning The Gulch!

Joined: Wed Nov 09, 2005 4:36 pm
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Top hotels usually respond to availability inquiries the same day. It seems that Hotel M doesn't check e-mails, or maybe their site doesn't work properly. I have sent 2 mails. No answer.

Tripel
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Mucho Gusto
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PostPosted: Wed Aug 23, 2006 3:34 pm 
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Tripel,
Ya gotta have some patience. Internet in CR is usually much slower than in the states, and it FREQUENTLY goes down for periods of time. If you want to talk to someone personally, call Hotel M's toll free number at (800) 304-1625 or you can go to their website for more info ( www.hotelmcostarica.com ).

Pura Vida Mi Amigo!
MG :wink:

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Tripel
 Post subject: Gracias, Mucho Gusto
PostPosted: Wed Aug 23, 2006 3:50 pm 
Just Learning The Gulch!

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You're probably right, although it seems that hotels in Jaco are faster to respond. I guess that I'm used to fast answers and I do not like to wait.
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Mucho Gusto
 Post subject: Re: Gracias, Mucho Gusto
PostPosted: Wed Aug 23, 2006 3:54 pm 
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Tripel wrote:
... I guess that I'm used to fast answers and I do not like to wait....

Welcome to Costa Rica, and the concept of "Tico Time" !!!

No worries. I'm sure they'll get back to you soon. Keep in mind, that this is a NEW hotel, and I'm sure they've got some 'bugs' to work out. Since they are one of our CRT Sponsors, I'm sure they'll appreciate your patience and your patronage.

Have fun.

MG :wink:

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Tripel
PostPosted: Thu Aug 24, 2006 10:51 am 
Just Learning The Gulch!

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But...it's been 3 days now.

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Mucho Gusto
PostPosted: Thu Aug 24, 2006 11:06 am 
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Tripel wrote:
But...it's been 3 days now.

Wow. Well, at this point, you might want to call them. If you can't get hold of them, it may be time to re-think your lodging accomodations. At least you tried. But, at the very least, if you get lodging somewhere else, I'd still let someone at Hotel M know about your efforts. This might encourage them to address the problem for future (potential) guests.
MG :wink:

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Tripel
 Post subject: I will call them...
PostPosted: Thu Aug 24, 2006 11:22 am 
Just Learning The Gulch!

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Do you know any similar type of lodging in SJ? I like luxury when on vacation, I don't care too much about price.
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 Post subject: Re: I will call them...
PostPosted: Thu Aug 24, 2006 11:32 am 
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Tripel wrote:
Do you know any similar type of lodging in SJ? I like luxury when on vacation, I don't care too much about price.

You might want to try Casa Vino. I (personally) have not stayed there, but several members have, and it's gotten very good reviews. The owner (Tony)
is a member of CRT, and his handle is CasaV. Use the "SEARCH" function to look at some of the reviews of this place, plus you can send a PM to CasaV for more info. Good luck.
MG :wink:

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Admin 1
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PostPosted: Fri Aug 25, 2006 8:13 am 
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I do not get involved in sponsor disputes or complaints, but the mgt at Hotel M wanted me to respond here for them.

Quote:
Just wanted to let you know about things here, as you can see by scrolling down, I have been trying to email this guy for days and I keep getting my emails returned with a “Delivery Failure” saying there is no yahoo email that matches his. I even tried calling him from the phone number listed on the email he sent me that is generated from our form, but I got an answering machine and I left a detailed message stating that his email is not working. I also tried to be cool and said maybe it is Costa Rica, but he doesn’t get my emails. I don’t care about what he is writing as much as I care about his satisfaction, I aim to please here, but short of flying to his home town in the states, I can’t do much more.



Anyways, just wanted you to know that we aren’t ignoring him or derelict in our response, we have not had a problem with any of our other reservation requests, there has been some issues with the Costa Rican internet, but they seem to resolve themselves within a day or two, but this one just wont go through. I don’t have a password to access your site, so I can’t reply on the forum, so if you can just post something and tell him to call my 800 number, it will be resolved in a moment’s notice. I have already reserved the room for him that he requested, I just need to connect with him to confirm.


As you can see the Mgt is very much trying to resolve this persons reservation confusion, and complaint. I received a copy of the generics of the reservation showing the email address etc and the contact info provided is different then the emails provided here. I also attempted using the contact information provided to HOTEL M to contact this person and I to had my emails returned.


All I can say is if your going to make a complaint regarding a sponsor in this or any forum please have your facts in order as making false allegations hurts reputations, which is not appreciated here.

Thank you.

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Tripel
 Post subject: Much ado about nothing
PostPosted: Fri Aug 25, 2006 9:03 am 
Just Learning The Gulch!

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As far as I am concerned there are no complaints, I just wanted to get in touch with Hotel M. A few things I want to add:

- There is indeed a problem with the e-mail address I mentioned on my request. My apologies for this, I cancelled that account yesterday.
- Hotel M did find out about my request rather late, there might be a problem with their site.
- I confirm that the Hotel M guys tried really hard to get in touch with me the soon they found out I was trying to contact them (I confirm they tried to call me).

I will get in touch with them to solve this.

Tripel
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PostPosted: Fri Aug 25, 2006 9:13 am 
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Tripel,
Once you get everything taken care of, you might want to consider getting a CRT Membership. As you've already seen, it's worth it. You'll get discounts at numerous places in and around SJO, but your membership also helps to support the board, which (so far) has already worked with you, with your best interest at mind. Something to consider.......
Mucho Gusto :wink:

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