I used to use them between the airport and downtown every trip. I never had a problem going from the airport, usually I was the only passenger. The problems developed between downtown and the airport. They began telling me when they had a van scheduled, rather than the time I wanted. The last straw was when they told me the only time I could go was 4 hours and 45 minutes before my flight. That was a couple of years ago, when there weren't any delays other than normal traffic. After picking me up (I was the first passenger), the van stopped at a hotel and waited 35 minutes for some passengers.
I don't know what their service is like now, hopefully it has returned to what is was prior to 2015.
I know, I didn't provide the recent information you are looking for.
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