BondTrader wrote:
My beef is not due to the fact that my itinerary got disrupted. My beef has to do with the fact that Delta charged me $1,600.00 to come home. You see: My original flight was Rio to Atlanta on DL60 with a 3 hour layover in Atlanta and then catch my connecting Delta flight to San Jose. I had an assigned seat number 28F for the GIG - Atlanta flight. After giving up fighting with the Delta agent to find a way for me to go on to CR I threw in the towel and decided to come home to L.A. (on the exact same flight..DL60). At that point, the Delta agent said I could not keep my original seat # 28F. I would have to "release" that seat and they would have to issue me a new seat (all this on the same flight). However, agent said the only seat I could have would be in Business Class and for that I would have to pay $1,600. When I asked why the "F" I couldn't simply keep my originally seat (28F) and then buy a separate ticket from Atlanta to LAX (average price around $450) all she would say is "It's not possible". Gave no explanation why. In effect, I was "forced" to upgrade. She provided zero response on why I couldn't keep my original assigned for the Rio-Atlanta leg of the trip. So now I am fighting with Delta trying to get back $1,600.
I did not catch that you were flying on the same flight back to ATL before heading back out to SJO. I wasn't expecting that, so I didn't catch it. My apologies.
From the airline's point-of-view, they are still correct. The interruption of your planned itinerary is entirely your own fault, and the airline is free to do pretty much whatever they want to do with you. On the other hand, in this particular case, the airline was definitely being an asshole. Actually, not the airline, but whoever runs Delta's ticket desk at GIG. In most cases, those are not Delta employees, and they'll just do whatever the computer tells them to do. Even in the best case, they are Delta employees, but are not very well trained in the intricacies of ticket booking. Most likely, the employee fell back on his/her basic training, which tells him/her that the best (easiest) way to handle the situation is to cancel the current ticket and start a new booking.
My Rule of Airline Travel #11: Never, Ever, Never, Never, Ever... Let a desk agent (ticket desk or gate desk) book or re-book your travel. They have no imagination, they don't know how to do it, and they will definitely F*** up your ticket, given half a chance. You might get away with it in a Hub or Focus City with core airline employees on duty (ATL, JFK, etc.), but over 20 degrees south of the equator? Fat chance.
Here's what you do, next time...
When the ticket desk agent asks for your Vaccination Certificate, you answer, "Oops. I left it in the taxi. Let me go call the taxi company, and I'll be right back."
Then, you go outside and call Delta's customer service center, back in the USA. If you have a frequent flyer call center number, then call call that number. Tell the agent that you have a "personal emergency" (it's true) and that you need to get back to LA without the side jaunt to SJO. Bob's your uncle and you're home, at $0 cost. You probably won't get any money back, but you won't have to give up your seat back to ATL.
If you really want to play it safe, don't even bring the issue up until you're on the ground in ATL.