Srilm
Your entire posts was a great assessment of the situation.
Srilm wrote:
CR has a passive attitude towards customer service -- it's just the culture. SR
They have a passive attitude toward everything except having a passive aggressive attitude.
They are going to do it their way. They have a 'learning wall'. They will learn the basics and refuse to learn past that.
Fictional Example- Typical Bar in CR: The manager can tell the bartenders that a drink needs to be made and served in under 4 minutes: Sounds simple enough right?
But then you are early, the first and only customer at the bar , 3 bartenders working and you order a drink. Manager walks in and says,
Manager: "Hey bartender, where is Srilm's drink".
Bartender: "You said I have 4 minutes ".
Manager: "YES I said that if we are busy to keep it
under 4 minutes, I didn't say to
wait four minutes ! If we are not yet busy then get the drink as fast as possible."
Bartender: "But if I get it too fast when we are slow, then the next time we are busy the customer will expect the drink too fast."
Manager: Goes in the bathroom and shoots himself.
Bartender: Hey, were getting a new manager, I hope he's guapo.
This is just how they are here. And remember that Bill has to get local girls, legal to work, that are willing to work at a Hotel that allows working girls. (What will their families think?) So he is selecting potential bartenders from a smaller pool of possibles. When he does find a great girl that does not steal, gives stealer service, and is loved by all, Some Gringo falls in love and marries her and he has to start all over.
Here is what I learned to do : Stick with one Bartender each visit and know her name. Be nice and
try to order just from her. You will usually get 5star service every time you walk in the door this way.
P.S. I used to be a corporate trainer at a national restaurant chain in the USA. Outback Steakhouse in Escazu is the
only place that I've found true USA style service in Costa Rica - but I'm not in Costa Rica for perfect food service. I've learned to accept the 'Tico way' but I do get the other services here that you cant even get in the USA.