www.CostaRicaTicas.com

The problem I see in the responses from La Amistad, is the inconsistencies. Matt stated they normally comp the room or pay for a room at another hotel. Rodolfo is only offering a free upgrade. Quite a difference. Looks like a fair response would be a reverse of their cancellation policy. If the customer cancels within 72 hours of the requested stay, the hotel will charge 50% of the entire reserved stay. Why not offer the customer a 50% discount on the same number of days he had originally reserved? That would provide an opportunity to show the customer their level of service.

Oh Jesus Wept:

Rodolfo isn't authorized to give away rooms. Only the owner is. Why don't people cut this good guy (Rodolfo) a break: You've had his boss make him make a post doing the best he could to "apologize".?

Aren't there a TON of threads about "Tico Culture" avoiding conflict and direct confrontation? The message board has failed in this regard IMHO at least with respect to this specific matter. *spit*

_________________
"Actual happiness always looks pretty squalid in comparison with the over-compensations for misery. And, of course, stability isn't nearly so spectacular as instability. And being contented has none of the glamour of a good fight against misfortune, none of the picturesqueness of a struggle with temptation, or a fatal overthrow by passion or doubt. Happiness is never grand."
- Aldous Huxley, Brave New World, Ch. 16

Tough crowd...

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mh

Now that this has been all ironed out ...La Amistad has always done me right



I booked you a room for Sept 10-19

I have no intention into getting into the middle of this controversy however that statement leads to some questions.

Rodolfo isn't authorized to give away rooms. Are you sure of that? If that is the case it shows a glaring weakness in the operation. An owner can not possibly be on the premises 24/7/365. In a well run establishment there is always someone on duty who has the authority to make decisions. They may from time to time make a decision that the owner disagrees with but that can be taken care of between those individuals. The important thing is that the customer is taken care of at the moment the problem is identified not left waiting for the owner to make an appearance.

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Pura Vida
Only Irish coffee provides in a single glass all four
essential food groups:
alcohol, caffeine, sugar and fat.
Alex Levine

GoodDayJohn

One was my response and the other was an apology from Rudy. Rudy and Carlos have authority to make certain decisions. Had it been brought to my attention at the time it would have been handled differently. My cards are at the front desk and include my personal cell phone number as well as email. In the future if someone has a problem they can contact me direct. We would be happy to comp rooms for this guest for his inconvience. Again it was an honest mistake and it happens.

Matt
Hotel La Amistad

hmmm i suspect a nefarious agenda

_________________
im way deep into nothing special
riding the crest of a wave breaking just west of hollywood

I know this was a joke but I hope no nefarious stuff is going on: http://nefariousdocumentary.com/
http://dictionary.reference.com/browse/insidious
How about we go with "insidious"?: http://dictionary.reference.com/browse/insidious

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"A man accustomed to hear only the echo of his own sentiments, soon bars all the common avenues of delight, and has no part in the general gratification of mankind"--Dr. Johnson
"Amen, brother"-ED

Pardon me, my dear friend, but yes, your action speaks louder than the typed words....you're right in the middle and so I have to ask: Are you sure you live in Costa Rica? Muy Tico ring a bell? But, similarly priced hotels in the USA don't have front office staff who are authorized to comp....and the comping that used to go on in Las Vegas don't happen now like it did.....

You think Manfred at the SL is authorized to give away/comp rooms? Same with the person at Castillo; Dunn Inn; HLH; heck....even the Del Rey, Santo Tomas, Nuevo Johnson, wherever......

Front desk staff authorized to comp! What a hoot!!

_________________
"Actual happiness always looks pretty squalid in comparison with the over-compensations for misery. And, of course, stability isn't nearly so spectacular as instability. And being contented has none of the glamour of a good fight against misfortune, none of the picturesqueness of a struggle with temptation, or a fatal overthrow by passion or doubt. Happiness is never grand."
- Aldous Huxley, Brave New World, Ch. 16

Many of you train station folks owe the original poster an apology...seems it was EXACTLY like he said....you'll tried to insinuate that there was more to the story...seems there was not.... also the "Train Station" didn't comp him for the other Hotel.

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as my father says "better to be lucky than good"

Why on God's sweet earth is he owed an apology? And by whom?

mh

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mh

He is owed an apology and to just say a free upgrade on your next visit an insult ? I say yes . How do you know he will make a next visit ? Try that after such a mistake on a capacity weekend in town ? You Phuked the guy up thats what you did human error or not . Free room for 2 nights maybe but a free upgrade ? Give me a break. They need to send that man the money he spent on his first day at the other Hotel back since the boss made the mention of a comp. . Yes all humans make mistakes and generally a mistake will cost you money not just lame excuses. What did he say about people taking things to extremes something like that. Instead of Matt saying we made a mistake he throws Rudy under the bus. Hell of a boss . Just an observation . I also think 6 months back when Rudy made the res . rooms were available you are telling us 6 months ago you were booked solid for Superbowl Weekend and Rudy did not know ? Come On ! Again I say hell of a boss blame it all on Rudy. Insulting ? Look in the mirror my friend. Uncle H.

Man, I feel like the girl with the dragon tattoo, after she kicked the hornets out of her room or whatever that second movie was...
We have heard from Matt, who figured out what happened, and it was as simple as we all figure it was: human mistake. Guess now everyone have an idea of whats fair and whats not, but the truth is that it doesn't matter. It doesn't matter, to certain extend, because it's all about Slam; he's the one that was wronged, and he's the one that needs to be made whole. The benefit to the rest of us will be a better reservation system or process and more customer awareness. Please don't let us be the guy that think he knows how to do someone else job .

Matt:
Thanks for letting us know what happened, you found the problem and offered a solution. You have done your part, and hopefully Slam will give you a chance to make amends. I think it's a given that he will be back . I don't think there's a need for specific details, that's between you and Slam. I will still consider you for my lodging needs in the future; waiting to see what kinds of specials you will be running in October, not to worry, it's before Halloween. Just keep me away from the railroad tracks

^ don't recall ever having stfu put quite so nicely

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im way deep into nothing special
riding the crest of a wave breaking just west of hollywood

That's Costaricaticas.com BABY!!!!

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Why settle for just one woman when you can enjoy them all?