Krico wrote:
this story kinda reminds me of when best buy phucked me over some years ago...it brings a big smile to my face to see them falling apart now
my guess is that spirit air will go the way of the dodo soon too, karma's a beeatch.
kr
Maybe, but not if their financial statements are any indication - they are consistantly profitable.
I've posted about Spirit before - I live in S. FL and have flown them many times - in fact, I have a r/t tomorrow from FLL to Managua - with all fees, and a seat assigned, $220 - great fare.
However.....
Agree 100% that if you have to make connections I'd never fly them - period
Their customer service is an oxymoron - you want to open your veins, call their number and talk to Bombay or wherever in India they are located, and if you are not ready to take the pipe after your conversation, you have more paticence than Job
Really rigid, stupid rules and management - seems zero empowerment of employees
Too broad a statement you say? Look at the flap over refunding the vet w/ cancer w/ a Dr's letter stating he could not fly - the CEO paid the fee - while I could write a lot more, why bother having PR people if you are not going to listen to them - how do smart people let a situation get to the level this one did? (and spare me the wise guy answeres about maybe they are not smart - they changed - for the worse - the entire airline industries fee structure, as well as consitly profitable in a lousey economy w/ high fuel prices - so in some ways they are not stupid).
They sell based on price; that is their "value proposition" - and every mamagement consultant will tell you you can't long endure as a business by selling yourself as the "cheapest" or by "commoditizing" your product - but so far, seems to be working for Spirit.
I automatically add $100 to every fare to cover the BS - when you do this (for Christ sakes, come on - you can do w/out a pillow, a blanket, a meal, and maybe even something to drink, but you are going to have a bag, and you need a place to sit) many times Spirit is
more expensive or the difference too little to worry about vs the competition.
There are times it makes sense to fly them - like tomorrow; I would have paid almost $200 more when I booked ; looked at TACA and AA - the $200 savings almost pays for my hotel, so sometimes they are the best option - certainly not all the time, or w/ fees, even the majority of the time
