To all CRT members who have been following this thread, I’m Capt.Jose the proud American owner of Angry Marlin Sportfishing here in Costa Rica.
When we first decided to sponsor CRT we knew and fully expected its members publicly share both positive and negative experiences with our company on this site. We were just expecting these posts to be legitimate, fair, factual and based in truth! Instead what this member has posted here is just a venting of anger full of baseless lies and slanderous language. His hope was to destroy our company’s good name and reputation.
Why would he do this?
Well simply put, he’s really just upset with us because we could not extend to him the 15% ($120.00) discount in this case on his trip! That’s it! We gave all members of CRT who booked their trips DIRECTLY with us ONLINE or by PHONE this discount. But this guy was denied the discount for his charter because he used a local tour broker at a hotel to book his trip and then ONLY WHILE ON THE BOAT did he informed us that he was a CRT member and asked for the CRT discount.
We had to explain to him that because he booked with a broker we have to pay a commission to them and therefore we cannot both extend the discount and pay the commission. He looked for any and all reasons, all day long to renegotiate the price of his trip. That is what all of this slander is about and why he now labels me as a CON MAN here, on this site.
His whole posting is a venting of rage and anger over a few bucks! That’s all!
We feel that allowing this kind of unfair posting and subsequent defamation only rewards the bad behavior of an angry person with an axe to grind and hurts all members and otherwise good businesses who honestly take risks, invest and provide jobs for others.
This practice of online venting absent the accepting of responsibility for ones words is destructive to all of us. We would ask that the moderator (Admin1) reexamine his rules and employ a more constructive model designed to help with the resolution of conflict when it arises, by elevating the dialog and facilitating release of the truth to protect the interests of all.
If you have a negative experience with our company, it’s fair game to post an HONEST negative report. Being disingenuous and telling out right lies about any business is not only unfair but destructive to the business and the many people that business employs, it’s also un American!
When has it become acceptable for us as AMERICANS to just slander others in total anonymity online destroying someone’s business without a fair and balanced presentation of both sides of the issue. It is not acceptable to destroy a man’s hard work and business along with his personal reputation just because you’re angry. Would you want this kind of treatment? In this case, judgment and penalty were issued before we were ever given a chance to respond. When asked to we did so quickly and in a professional and forthright manner telling the truth to Thomas (Admin1).
If this guy was honest and felt he was handled unfairly his post would have simply stated the truth of his complaint absent all the slander and name calling. He would have demanded some kind of response or action from us. His post does not ask us to do anything! It only slanders us and seeks to harm our reputation!
Many of you whom I have had the privilege to get to know on our boats over the past 5 years, know us and know that we work very hard to offer a quality service for a fair price. I challenge you to find some other fishing company here that offers the same complete total package for less!
We are sad that CRT has chosen not to allow us the opportunity to present our side of this story and defend our hard earned reputation for providing a great time fishing! Context matters! Having a full honest picture is what we all want when we make decisions to buy products or services. That said, we have video and photos of this guy onboard our boat. Because we were not allowed to present our videos and photos to you here on this site (we did send our response including video and photos to Admin1) you are left with an unfair view of the events as this member describes.
There are several other points this CRT member makes in his disingenuous posting. I’m not going to address all of them because he clearly has a chip on his shoulder. We saved him $200.00 by recommending that he not go offshore that particular day for sailfish because the weather was very poor, swells were large and it’s not the most optimal time and conditions for sails. Had we been less than honest we could have just booked the trip as an offshore trip and taken the $1000.00 knowing the possibility of catching sails was low that day. That said we still took them offshore a ways so they could see for themselves the conditions and so we could try to get some Mahi Mahi for them, but the conditions were just too rough and one of his buddies got sick!
This guy states that all 5 of our boats are a “POS†(I think he really means Professionally Operated Sportfishers). Why would he say that? He was only on one. The boat he was on did not experience ANY kind of problems (mechanical or otherwise) on his trip. It was reliable, safe and seaworthy! All systems worked perfectly from tip to stern, including bilge pumps, bait well, and radios! Motors ran like champs! The boat did not sink, so why is it a POS?
He mentioned the trim tabs, humm... Could 4 guys constantly moving around on a 27 foot boat while the boat is running cause the captain to have to make slight trim adjustments to keep the boat trimmed all the time? Yes Absolutely!!!! Ok, so now we know the trim tabs work just fine as well!
The important question is, did he and his buddies have a fun day on the water fishing? In his post he claims that they only caught one little 12†inch fish and that saved us from having to honor our “No Skunk Guaranteeâ€. Really? Hummmmm
Take a look and judge for yourself in our NEW VIDEO PROMO called A BAD DAY FISHING starring this guy and all his buddies on his charter that day. He looks like he’s really having a GREAT TIME fighting plenty of fish, drinking plenty of beer, joking around and having fun with his buddies, our deckhand and myself! After having such a fun time that day, shame on him for only tipping the deckhand $5.00. His actions on our boat speaks so much louder than his lies here in this forum to all of you! I guess he forgot we were video taping!
In this business one day you’re a hero, the next day your a zero. It’s generally the fish that determined your fate from day to day and that’s understood by most of my clients. Knowing this, we really try very hard too make each trip a wonderful experience especially when fish are not biting! And when they don’t we will take you out free another day! That’s our no skunk guarantee and we are always happy to honor it! We are the only company in all of Central America that does this! We hope you'll continue to support us the next time you are looking for a fun fishing adventure here in Costa Rica.
To see our new company promo starring this guy and his buddies please go to our youtube site at
http://www.youtube.com/watch?v=n9DRbU-lH2k And thanks dude, for the cool promo, it turned out better than we hoped!