After searching for weeks for a decent flight to SJO I tried
http://www.lan.com. On all the previous search engines (kayak, Sidestep, airline websites,,etc) the fares were all over $700. Lan quoted a $423 rate (inclusive) on the exact same AA flights I usually take. I tried booking it on line but kept getting a message telling me to try again,,,something about unavailable or try new itineraries. I finally called their toll free number, waited on hold for about 20 minutes and finally reached a live person (from Santiago, Chile). After having to spell the word PHOENIX three times (slowly)she finally found the itinerary I wanted for about $50 more than the site quoted. It still was only $489 total,, about $225 less than the same flights on AA. I verified two confirmation numbers, one for LAN, the other for AA. Lan is part of the Global Alliance so I was also able to use my FF # as well.
What a great feeling,, to actually find a discounted airfare. Hard to believe that we have to contact someone in South America to do it vs. the local U.S options,,, a crazy world.
We all miss the low fares from a few years ago, this same flight cost me $230 total in 2005-2006. Its currently over $700 on the AA website!