I too always enter the U.S. at Charlotte on USAIRWAYS. As Spanky indicated, the process is simple, and the Charlotte airport is not real big and is easy to navigate. After clearing Customs and Immigration, you will immediately see that USAIRWAYS has a counter to recheck your bag.....no big deal at all.
As for Immigration...the agents are just doing their job by throwing a few inquisitory questions at you: "How was your trip?"...."Make any new friends?"...."What was the purpose of your trip?"....etc., etc.
It's best to be prepared for this with answers like: "I was there for dental work."...."I was looking for a place to retire to."....etc., etc.
I have never had a problem with Customs and Immigration at Charlotte.
Zebra
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