www.CostaRicaTicas.com

Spirit has one of the worst customer service I have seen in the service industry. My flight out of fort Lauderdale was delayed by an hr and they had no courtesy to inform on the PA system. somehow they got us on the plane to San Jose. They started circling the airport for fifteen minutes because of bad weather (early morning fog). The pilot decided to go to Guatemala city to refuel and wait for the weather to clear up. At Guatemala city airport, he decides to take us back to fort Lauderdale ( According to him , its better for us to go back than wait at the Guatemala city airport). Long story short , we were back at the fort Lauderdale airport and now they don't have any flights out for San Jose today. They wont allow us to go through different carrier (according to them, bad weather is no a reason for them to go to different carrier). They have like two hundred passenger stuck from two to three different flights. No customer service, rude agents, no information network.

I was so pissed, I just drove back home from the airport.



Amagarwa