Did not take very long for this new system to crash. This article from the
this morning, while slanted toward Cuba, is about the same Visa procedure in the
Call system for U.S. visas shut down by flood of callsThe call system for Cubans to solicit visas to travel to the United States collapsed on Friday.
BY FRANCES ROBLES
frobles@MiamiHerald.comThe new toll-free telephone number to book appointments for Cubans who want visas to visit the United States was suspended Friday after half a million calls in a single day crashed the system, the U.S. Interests Section in Havana said.
It was unclear whether the 500,000 calls represented legitimate callers seeking the appointments or an act of sabotage designed to shut down the system.
The call-in system lasted just six days.
A call center in Mexico opened on May 25 and got 10,000 calls the first day.
''The next day it was 13,000, and yesterday 15,000,'' said Interests Section spokesman Drew Blakeney. ``While there had been a linear increase, the increase by a factor of 10 today [Friday] was way beyond anything contemplated.''
Last fiscal year, the U.S. diplomatic office in Havana processed 30,000 applications.
Appointments to apply for nonimmigrant visas were booked through the end of January in the six days the call center operated, the Interests Section said in a brief statement.
Because of the server crash, the Interests Section suspended further appointments for non-immigrant visas but will honor those already scheduled.
The move does not affect those who seek visas to move to the United States permanently.
In April, the U.S. State Department announced the 1-800 number as a way to expedite the way that Cubans seek visas for visits to the United States.
Cuban-Americans in the United States could call the number to apply for appointments for friends or relatives on the island, ending a system that had been manipulated by Cuban hustlers who charged Cubans up to $100 for visa appointments.
Moving the call center to Mexico and having the calls placed from the United States was billed as a way to build transparency into the visa application process.
The appointments cost $11 and could be requested for up to five people.
The 1-800 number, Blakeney said, has been cut off indefinitely.
''It's very troubling,'' he said.