Just wanted to write SL Gato and his van crew did something cool for me yesterday. Took one of the SL vans back to Hotel M and my cell phone fell from my pocket to the van floor. Realizing I didn't have my phone, I figured out I might have left in the van -- but I didn't remember the driver's name.
So I called SL, got Gato, told him what happened. He had the van drivers search all vans and my phone was found and returned in person by Gato, with apologies no less. Would not accept a gratuity for the driver (whom by the way charged me standard red taxi fare for the ride to M).
I guess they're not that horrible after all.

mh