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PostPosted: Mon Sep 06, 2010 12:51 am 
PHD From Del Rey University!
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Joined: Sun Mar 27, 2005 10:20 pm
Posts: 12646
I booked an Interbus airport pick-up for last week through Shuttlebus.co.cr. My flight got in about 6:30pm. I waited outside for about 20 minutes and neither the van nor the IB guy was there. So I took an orange taxi in, with no traffic, the meter read ¢12,500. :shock: The orange taxi meters are on steroids, they are faster than the regular red taxis. (I took a red taxi out and paid ¢9,500).

Anyway, the next day I contacted the Shuttlebus website about what happened. They apologized and said that IB was stuck in heavy traffic. Anyway, a couple minutes later, I received an email from Paypal stating that I received a Paypal refund for $9.50 for the transfer plus $25 that IB reimbursed me (through Shuttlebus) for the taxi I took, so I received a total of $34.50 in my Paypal account.

Nice to know that they will take responsibility and make things right. I appreciated the gesture and will definitely use both companies again.


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PostPosted: Mon Sep 06, 2010 8:49 am 
Ticas ask me for advice!

Joined: Wed May 19, 2010 10:22 am
Posts: 383
Location: USA
Thats really good to hear that they did that. I used them from the airport and back and to Tamarindo and back on my trip last month and they were on time every time. Even when I had a 4am pick up to goto the airport they were there on time..I wll use them again too,especially now after your experience.


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PostPosted: Mon Sep 06, 2010 6:33 pm 
PHD From Del Rey University!
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Joined: Thu Nov 06, 2008 1:22 pm
Posts: 1605
Location: Chicago
I had a similar problem. They paid my taxi ride into town. Every business can have a problem but how they handle it is key. Seems they are consistent.

Dean

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my first wingman sent me this, how true

" most of the girls down here, lie as a self defense mechanism and to not have to face the truth, thinking most men couldn't accept them knowing the whole truth. Simpler, they may just want men to think they are as perfect as they want to appear to them, trying to hide what they consider to be the ugly truth about themselves. And I may be reading more into it than is there, but I do believe they consider the basis of the lies to be justified."


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PostPosted: Mon Sep 06, 2010 7:36 pm 
Masters Degree in Mongering!
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Joined: Tue Sep 02, 2003 12:13 am
Posts: 785
Definately not "muy tico". Thanks for posting, this type of service should be recognized and encouraged.

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PostPosted: Fri Sep 10, 2010 6:59 pm 
Masters Degree in Mongering!
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Joined: Mon Jan 31, 2005 7:11 pm
Posts: 616
Location: Toronto Ontario Canada
After reading this I think I will try using thier service on my next trip.


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PostPosted: Fri Sep 10, 2010 8:23 pm 
PHD From Del Rey University!
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Joined: Thu Nov 08, 2007 10:29 am
Posts: 2051
Location: Wherever I need to be...
16+ round trips with the outfit ( http://www.shuttlebus.co.cr/website/sho ... /index.php ) and a 100% success rate.....even the 4am pickup for transport back to the airport.....sometimes you just need to know to exit baggage claim, turn RIGHT...and ask for Interbus Man as the guy holding the sign can't be everywhere at once.....but he IS there.....100% success rate for me....

http://www.shuttlebus.co.cr/website/sho ... /index.php

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"Actual happiness always looks pretty squalid in comparison with the over-compensations for misery. And, of course, stability isn't nearly so spectacular as instability. And being contented has none of the glamour of a good fight against misfortune, none of the picturesqueness of a struggle with temptation, or a fatal overthrow by passion or doubt. Happiness is never grand."
- Aldous Huxley, Brave New World, Ch. 16


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PostPosted: Fri Sep 10, 2010 10:27 pm 
Not a Newbie I just don't post much!

Joined: Wed Aug 25, 2010 1:38 pm
Posts: 103
Location: New York, NY
Absolutely using them for my first trip. Thanks.

20 days to go!!!!


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