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| NEW POLICY AT JETBLUE --- watch out !!!!! https://forum.costaricaticas.com/viewtopic.php?f=4&t=45981 |
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| Author: | Rac [ Fri Aug 08, 2014 10:03 pm ] |
| Post subject: | NEW POLICY AT JETBLUE --- watch out !!!!! |
The JetBlue call center told me tonight that they will end their GREAT policy of giving a cash credit for future travel if the fare at booking time is lowered at any time before the departure.. . . . . . unless you are now willing to pay a "fare change fee" of $75. The policy change will not apply to existing reservations made before 8/14/14. I was never afraid to book far in advance with JetBlue because I knew that I could get a credit if the fare was later lowered. NO MORE !!!!!!! The agent told me that they tried this change in policy a few years ago, but there was so much howling by customers and employees, that the policy change was never implemented. So - - - - - howl now if you like to rely on a very beneficial aspect of using JetBlue. Maybe they'll back-off. |
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| Author: | Miamiheller [ Fri Aug 08, 2014 10:13 pm ] |
| Post subject: | Re: NEW POLICY AT JETBLUE --- watch out !!!!! |
Rac wrote: The JetBlue call center told me tonight that they will end their GREAT policy of giving a cash credit for future travel if the fare at booking time is lowered at any time before the departure.. . . . . . unless you are now willing to pay a "fare change fee" of $75. The policy change will not apply to existing reservations made before 8/14/14. I was never afraid to book far in advance with JetBlue because I knew that I could get a credit if the fare was later lowered. NO MORE !!!!!!! The agent told me that they tried this change in policy a few years ago, but there was so much howling by customers and employees, that the policy change was never implemented. So - - - - - howl now if you like to rely on a very beneficial aspect of using JetBlue. Maybe they'll back-off. They've actually been doing this for a few months already. I got hit with the change fee in May. mh |
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| Author: | Brooklynkid [ Fri Aug 08, 2014 11:05 pm ] |
| Post subject: | Re: NEW POLICY AT JETBLUE --- watch out !!!!! |
I actually got a $20 credit last night from JetBlue cause fare went down $20 from when I booked |
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| Author: | WorldMonger [ Fri Aug 08, 2014 11:35 pm ] |
| Post subject: | Re: NEW POLICY AT JETBLUE --- watch out !!!!! |
Rac wrote: The JetBlue call center told me tonight that they will end their GREAT policy of giving a cash credit for future travel if the fare at booking time is lowered at any time before the departure.. . . . . . unless you are now willing to pay a "fare change fee" of $75. The policy change will not apply to existing reservations made before 8/14/14. I was never afraid to book far in advance with JetBlue because I knew that I could get a credit if the fare was later lowered. NO MORE !!!!!!! The agent told me that they tried this change in policy a few years ago, but there was so much howling by customers and employees, that the policy change was never implemented. So - - - - - howl now if you like to rely on a very beneficial aspect of using JetBlue. Maybe they'll back-off. Rac- Good to know. Thanks for the info. |
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| Author: | Zunbake3 [ Sat Aug 09, 2014 9:30 am ] |
| Post subject: | Re: NEW POLICY AT JETBLUE --- watch out !!!!! |
The Carriers are getting worse and worse in every respect recently. |
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| Author: | JazzboCR [ Sun Aug 10, 2014 2:54 am ] |
| Post subject: | Re: NEW POLICY AT JETBLUE --- watch out !!!!! |
Maybe Bill Gates will give you a lift in his new rental canoe: http://www.superyachtfan.com/bill_gates.html Really? In this era of rapidly consolidating biz enterprises, profit squeezes and untrammeled CEO greed, this comes as a surprise? http://www.youtube.com/watch?v=wZKScxZV0gU |
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| Author: | Rac [ Thu Aug 14, 2014 1:37 pm ] |
| Post subject: | Re: NEW POLICY AT JETBLUE --- watch out !!!!! |
JetBlue sent this to me today........ On August 14, 2014 at 10:56 AM, "Dear JetBlue" <DearJetBlue@jetblue.com> wrote: Re: email received Tuesday,08/12/14 8:19 PM Hello RAC, Thank you for contacting JetBlue Airways regarding our fares. Beginning today we will be happy to honor a lower fare at no charge if you find that it has decreased within 14 days or less from the date the ticket was ISSUED. Otherwise, we can honor a lower fare for $75 per ticket/person. Any remaining difference in fare after the $75 fee is assessed will be issued to the Customer as a Travel Bank credit good for one year from the date of issue. We sincerely regret any disappointment you may feel. This was a business decision we made as a company, so that we may continue to provide all of our other offerings our Customers have come to expect with JetBlue. We value you as a JetBlue customer and appreciate your continued support. Kind Regards, Jenny Customer Commitment Crew JetBlue Airways Crewmember 52341 |
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| Author: | BashfulDwarf [ Thu Aug 14, 2014 3:03 pm ] |
| Post subject: | Re: NEW POLICY AT JETBLUE --- watch out !!!!! |
Rac wrote: JetBlue sent this to me today........ On August 14, 2014 at 10:56 AM, "Dear JetBlue" <DearJetBlue@jetblue.com> wrote: Re: email received Tuesday,08/12/14 8:19 PM Hello RAC, Thank you for contacting JetBlue Airways regarding our fares. Beginning today we will be happy to honor a lower fare at no charge if you find that it has decreased within 14 days or less from the date the ticket was ISSUED. Otherwise, we can honor a lower fare for $75 per ticket/person. Any remaining difference in fare after the $75 fee is assessed will be issued to the Customer as a Travel Bank credit good for one year from the date of issue. We sincerely regret any disappointment you may feel. This was a business decision we made as a company, so that we may continue to provide all of our other offerings our Customers have come to expect with JetBlue. We value you as a JetBlue customer and appreciate your continued support. Kind Regards, Jenny Customer Commitment Crew JetBlue Airways Crewmember 52341 stripping off the political correctness and business niceties: Dear RAC: Tough shit if you do not like our policy changes. Feel free to start flying SPIRIT if you need love. HAH! Signed, JetBlue PS: kisses! |
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| Author: | Dale Ray [ Mon Aug 18, 2014 10:05 pm ] |
| Post subject: | Re: NEW POLICY AT JETBLUE --- watch out !!!!! |
Notice her name was Jenny.We should get the real Jenny crew member 6969 from Relax to teach her customer service. |
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