Skink wrote:
http://boardingarea.com/blogs/viewfromthewing/2013/02/07/how-to-make-sure-you-really-have-a-ticket-when-you-redeem-your-miles/
Looks like that's been a problem with them going back to the Continental days. The above link recommends calling up the operating airline after ticketing to confirm that they not only see your reservation but also your ticket, and that the ticket number is linked properly to the reservation.
I did all that with both United and TACA. I called both two days prior to my departure in LA, and I knew something was up, from the answers TACA gave me, so I went to LAX early. On that call I confirmed that TACA had my right ticket number.
They both agreed that I had a paid ticket number (the same on both systems), but for some reason TACA would not put me on the manifest. I even went to the TACA office in downtown San Jose and was told by the lady at the desk I was booked and there was no problem. The lady at the counter told me when I told her I had gone to their office , "The lady at the office did not understand". It took me about 45 minutes and supervisor's from TACA at both ends, and eventually having to go to the United office at SJO to have them cancel and re-write my ticket. If the flight had been full on either end I would not have been able to travel on a code share ticket that both agree was paid and the ticket number was the same, and correct.
The lady on the United line told me that the same thing had happened to a traveler the week before, and since TACA agreed I had the proper ticket number there was nothing that United could do about it. It seems to be a failure in the TACA code share system. Since it is a code share I had a booking number (and ticket number), but no booking number from TACA. To me, and United, it just seems like a muy Tico moment
I guess you can choose to believe me, or not. I will never code share with Untied and TACA again. The $60 I saved was not nearly worth it.
Health & happiness.......