Yupa wrote:
However, customers have experienced less desirable conditions by unhappy (or uncertain) employees on companies that filed for chapter 11. I remember when Frontier's very happy all-smile employees turned to very unhappy people riht after chaper 11. Also, in 2008 ATA filed for chapter 11 and cancelled all flights. Again, larger airlines such as American will not do what ATA did, but better be safe than be sorry.
I am still getting that attitude from ex-northwest employees at Delta. And
US Airways must have really screwed over their employees because I get better customer service from McDonald's.ATA was a different critter, just like Midway. Small airlines have no support structure. Legacy carriers like AA don't generally outright fail, they even have a blanket holding corporation to further buffer any fallout. Eastern was the last big legacy carrier to outright die (or was it Pan Am?). Lessons learned, especially in this economic climate, will probably prevent that from happening again. Also, federal law REQUIRES other carriers to honor tickets issued by an airline that goes tits up.
Just check your flight status the day before, but you should be doing that anyway (weather delays, etc.). Chances are the airline will e-mail you any changes before you think to check it yourself.
SR
(i.e.; USAirways) You can say that again. In fact, I got better service from the McDonald's on 8 Mile in Detroit....and they screwed up the order, since it's hard to hear through the bullet proof glass...
A*holes lie about why their planes are late, while apparently forgetting that you and 200 other people were *on* the plane, so you *know* why the plane was late.....wait, do I sound bitter...?
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