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Interbus didn't show, but they made it right with me
https://forum.costaricaticas.com/viewtopic.php?f=4&t=35124		 Page 1 of 1
Author:  Orange [ Mon Sep 06, 2010 12:51 am ]
Post subject:  Interbus didn't show, but they made it right with me
I booked an Interbus airport pick-up for last week through Shuttlebus.co.cr. My flight got in about 6:30pm. I waited outside for about 20 minutes and neither the van nor the IB guy was there. So I took an orange taxi in, with no traffic, the meter read ¢12,500. :shock: The orange taxi meters are on steroids, they are faster than the regular red taxis. (I took a red taxi out and paid ¢9,500).

Anyway, the next day I contacted the Shuttlebus website about what happened. They apologized and said that IB was stuck in heavy traffic. Anyway, a couple minutes later, I received an email from Paypal stating that I received a Paypal refund for $9.50 for the transfer plus $25 that IB reimbursed me (through Shuttlebus) for the taxi I took, so I received a total of $34.50 in my Paypal account.

Nice to know that they will take responsibility and make things right. I appreciated the gesture and will definitely use both companies again.
Author:  kitiecarson [ Mon Sep 06, 2010 8:49 am ]
Post subject:  Re: Interbus didn't show, but they made it right with me
Thats really good to hear that they did that. I used them from the airport and back and to Tamarindo and back on my trip last month and they were on time every time. Even when I had a 4am pick up to goto the airport they were there on time..I wll use them again too,especially now after your experience.
Author:  Dean [ Mon Sep 06, 2010 6:33 pm ]
Post subject:  Re: Interbus didn't show, but they made it right with me
I had a similar problem. They paid my taxi ride into town. Every business can have a problem but how they handle it is key. Seems they are consistent.

Dean
Author:  Senordos [ Mon Sep 06, 2010 7:36 pm ]
Post subject:  Re: Interbus didn't show, but they made it right with me
Definately not "muy tico". Thanks for posting, this type of service should be recognized and encouraged.
Author:  Joker99 [ Fri Sep 10, 2010 6:59 pm ]
Post subject:  Re: Interbus didn't show, but they made it right with me
After reading this I think I will try using thier service on my next trip.
Author:  Steven1 [ Fri Sep 10, 2010 8:23 pm ]
Post subject:  Re: Interbus didn't show, but they made it right with me
16+ round trips with the outfit ( http://www.shuttlebus.co.cr/website/sho ... /index.php ) and a 100% success rate.....even the 4am pickup for transport back to the airport.....sometimes you just need to know to exit baggage claim, turn RIGHT...and ask for Interbus Man as the guy holding the sign can't be everywhere at once.....but he IS there.....100% success rate for me....

http://www.shuttlebus.co.cr/website/sho ... /index.php
Author:  ThatIndianGuy [ Fri Sep 10, 2010 10:27 pm ]
Post subject:  Re: Interbus didn't show, but they made it right with me
Absolutely using them for my first trip. Thanks.

20 days to go!!!!
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