www.CostaRicaTicas.com

Just a public note of thanks to Bill of Sportsmens Lodge.

I work for a large upscale hotel chain in the states and know that not every stay can be perfect. The mark of a quality organization is how they recover from a service failure and SL came through.

My brother and I shared the Pura Vida room at SL (5/7 - 5/18/09) and there was an issue with a nearby adjoining room. There was repair work that took a better part of 4 days with hammering, workmen construction stuff etc. (especially the 1st two days).

Though the desk team was polite, no offer was made to relocate us or for some real inconvenience other than simple apologies and promises that the work would be limited during certain hours. It was a busy week. I can go into some detail but that's not necessary here.

I did find Bill and he immediately thanked us for sharing our experience and took some steps to make adjustments on our account. He would rather deal with a legitimate concern than to see a guest go away unhappy. Some 1st class response for a delicate situation.

I look forward to my next visit as I intend to return and have some more fun in San Jose.

SF

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i tell you the truth, bill is the best thing about sportmans lodge.

he is a standup guy.

and you're right, nothing is ever perfect.

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The difference between a Sea Story and a Fairy Tale is that a Fairy Tale starts out 'Once Upon a Time..' and a Sea Story starts out 'This is no Shit...'

(export version only, some restrictions may apply, some assembly required, not valid where the sun don't shine...

if you live in the states of Poverty, Darkness or anywhere outside of The Blessings of Civilization Trust, Inc...other rules may apply)

DITTO

Cujo

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"Pain is the fuel that fans the flames of my pyre. A battle plan is only as good as the general carrying it out on the field. This is my war son, and I have the biggest bombs and the smallest conscience"...

Hello Gentlemen,

Thank you for your kind words regarding Sportsmens Lodge & Staff.

Based on some helpful comments seen recently on this board regarding the condition of some of our rooms, we carefully re-checked and reviewed each and every one of our 30 rooms. We then started immediately on re-modeling all the rooms in the Club House section and three of the courtyard section rooms (including Amor). Four of the seven rooms that were selected for re-modeling are now completed. We are sorry for any additional noise or inconvenience this has caused for our guests. The hours that our workers are re-modeling are limited to 9:30 am until 5:00pm. All should be done within another 10 days from now.

Again Thanks!

Bill
Sportsmens Lodge

Bill
I have never stay at SL but the staff has always threated me as a guest
Were the carpets from the rooms toxic ? I hope they were taken away in sealed yellow barrels
I will be in SJ soon to help you recover the cost

As I have stayed in both the club house and Courtyard rooms, I am just a little curious exactly what is being done to those rooms.

I agree with all that has been said here. I love staying at the Sportsmen's Lodge. I am looking forward to my first stay in the Mansion Wing, Jul 2-6.

My Thanks to Bill for running an establishment that makes us feel Welcome and at home!

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OK, I Admit It....I have an Asian Obsession. But I also have a Latina Obsession, too! Perhaps I just have a Pu**y Obsession? -----------------------------------------------------
Next Trip: SJO - April or May??????


Someone PLEASE STOP Me.................LOL

Hi Bill,

Sent some friends to check out the SL and they haven't stopped talking about the intense fun that they had there.

That being said, please check your messages, my bro and I are coming back on 9/7!

SF

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A few years back, I was a regular at SL whenever in San Jose. Whenever I had an issue while a guest, Bill addressed it and bent over backwards to make amends. No doubt about it, he is a stand-up guy and the glue that keeps SL together. I consider him a friend, gentleman and consummate businessman.

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Blue Devil

Pura Vida...enjoying life to the fullest...

Look up "hotelier" in Webster's Dictionary and there is Bill's picture.

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"A man accustomed to hear only the echo of his own sentiments, soon bars all the common avenues of delight, and has no part in the general gratification of mankind"--Dr. Johnson
"Amen, brother"-ED