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Thanks to Bill or Sportsmens Lodge
https://forum.costaricaticas.com/viewtopic.php?f=4&t=28890		 Page 1 of 1
Author:  SpursFan [ Sun May 31, 2009 12:29 pm ]
Post subject:  Thanks to Bill or Sportsmens Lodge
Just a public note of thanks to Bill of Sportsmens Lodge.

I work for a large upscale hotel chain in the states and know that not every stay can be perfect. The mark of a quality organization is how they recover from a service failure and SL came through.

My brother and I shared the Pura Vida room at SL (5/7 - 5/18/09) and there was an issue with a nearby adjoining room. There was repair work that took a better part of 4 days with hammering, workmen construction stuff etc. (especially the 1st two days).

Though the desk team was polite, no offer was made to relocate us or for some real inconvenience other than simple apologies and promises that the work would be limited during certain hours. It was a busy week. I can go into some detail but that's not necessary here.

I did find Bill and he immediately thanked us for sharing our experience and took some steps to make adjustments on our account. He would rather deal with a legitimate concern than to see a guest go away unhappy. Some 1st class response for a delicate situation.

I look forward to my next visit as I intend to return and have some more fun in San Jose.

SF

:P
Author:  Californicationdude [ Sun May 31, 2009 12:59 pm ]
Post subject: 
i tell you the truth, bill is the best thing about sportmans lodge.

he is a standup guy.

and you're right, nothing is ever perfect.
Author:  Cujo's [ Sun May 31, 2009 1:26 pm ]
Post subject: 
Californicationdude wrote:
i tell you the truth, bill is the best thing about sportmans lodge.

he is a standup guy.

and you're right, nothing is ever perfect.


DITTO 8)

Cujo
Author:  True Sportsman [ Sun May 31, 2009 2:33 pm ]
Post subject:  Thanks
Hello Gentlemen,

Thank you for your kind words regarding Sportsmens Lodge & Staff.

Based on some helpful comments seen recently on this board regarding the condition of some of our rooms, we carefully re-checked and reviewed each and every one of our 30 rooms. We then started immediately on re-modeling all the rooms in the Club House section and three of the courtyard section rooms (including Amor). Four of the seven rooms that were selected for re-modeling are now completed. We are sorry for any additional noise or inconvenience this has caused for our guests. The hours that our workers are re-modeling are limited to 9:30 am until 5:00pm. All should be done within another 10 days from now.

Again Thanks!

Bill
Sportsmens Lodge
Author:  Nhhank [ Sun May 31, 2009 2:49 pm ]
Post subject: 
Bill
I have never stay at SL but the staff has always threated me as a guest
Were the carpets from the rooms toxic ? I hope they were taken away in sealed yellow barrels
I will be in SJ soon to help you recover the cost :lol:
Author:  Xman00 [ Sun May 31, 2009 7:51 pm ]
Post subject: 
As I have stayed in both the club house and Courtyard rooms, I am just a little curious exactly what is being done to those rooms.
Author:  Lookingtoswing4 [ Sun May 31, 2009 10:05 pm ]
Post subject: 
I agree with all that has been said here. I love staying at the Sportsmen's Lodge. I am looking forward to my first stay in the Mansion Wing, Jul 2-6.

My Thanks to Bill for running an establishment that makes us feel Welcome and at home!
Author:  SpursFan [ Wed Aug 12, 2009 6:33 pm ]
Post subject:  Bill - ck your PM's...
Hi Bill,

Sent some friends to check out the SL and they haven't stopped talking about the intense fun that they had there.

That being said, please check your messages, my bro and I are coming back on 9/7!

SF

:P
Author:  BlueDevil [ Wed Aug 12, 2009 9:05 pm ]
Post subject: 
Californicationdude wrote:
i tell you the truth, bill is the best thing about sportmans lodge.

he is a standup guy.

and you're right, nothing is ever perfect.


A few years back, I was a regular at SL whenever in San Jose. Whenever I had an issue while a guest, Bill addressed it and bent over backwards to make amends. No doubt about it, he is a stand-up guy and the glue that keeps SL together. I consider him a friend, gentleman and consummate businessman.
Author:  JazzboCR [ Thu Aug 13, 2009 2:18 am ]
Post subject: 
Look up "hotelier" in Webster's Dictionary and there is Bill's picture.
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