www.CostaRicaTicas.com

I'm planning a January trip and I sent Hotel Castillo two e-mails and filled out their on-line reservation form from their website, but never received any kind of confirmation or reply.
So, after a couple of days of waiting for replies, I booked 10 days at the Sportsmens Lodge instead.
Is the Castillo operating and just ignoring their on-line reservations and mail? Or have they closed or something?

Mong,

I believe there are two different Email addresses. In the past, I used the one address with no result. If you send me a PM, I can give you Darren's Email address, which he always answers within a day or two.....but possibly it is too late for that if you've made other arrangements.

Zebra

Darren always responds to emails within 24 hours, its possible he is out of country or on vacation or something. Myself I have the Castillo on speed dial on my cell phone, and dont rely on email to make reservations.

I had just the opposite happen, I stayed the last few days at the SL and loved the place. I booked a repeat stay at SL before leaving and needed to reschedule it to January and increase the time to 18 days and sent two emails over two weeks and got no response from SL. I had the right email because I used it recently on a room key matter being the dunderhead I am I forgot to turn the key in and contacted them, they sent a reply right away.

We couldn't wait any longer and had to book so we went ahead with the Castillo because of recommendations and the prompt response from Darren to my wingman.

We saved some bucks but I am a bit saddened I wont be staying at the SL. I did finally get an email when I sent it attention Bill, Bill didn't answer and the answer said they did not receive them, So kinda weird they got the first email not the second two and they got the fourth when I had to cancel. Bill sorry man I really wanted to try an extended stay at your fine club.

SL is great, but you will enjoy Castillio as, I do! The staff there is great and it is a little more private, a little more quiet, which I appreciate. I find it a nice change up and pleasant retreat when you need a break from the action.

Hi Smelvis,

I am sorry for the email problem. We simply could not stay in busines if we did not answer our emails. Sometimes the filters send our responses to your junk mail box. My email address is bill@sportsmenscr.com I checked through my box and never received an email from you my friend.

If you ever encounter this problem again please call toll free at 1-800-291-2798 and our staff can handle your inquiries over the phone.

Again sorry!

Bill

Thanks Bill
I forwarded the emails to the address you sent me. Have a great weekend!