www.CostaRicaTicas.com

I've had no problems flying Taca, but their customer service needs improvement.

Calling the 800# is a pain because you are frequently transferred to the "right" department, even though you followed the prompts exactly, or like this morning, just plain cutoff twice in a row. Their DISTANCIA part of the website is down so I called. I got the same dude both times and he doesn't speak English so he "tried" to transfer me and both times he hung up on me. I can converse well enough in Spanish but for technical shit like this, I prefer hablar ingles.

This is not a one-time occurrance, it's happened to me before.

It doesn't get better going to a Taca center. About 2 weeks ago, I went in to the center here in NY to buy some miles in their 2-for-1 promotion. I was told, rather rudely, that I must have the email to be able to do it. What's with the fucken attitude lady? I contacted a few of the CRT's who bought miles and I don't recall them saying that they had the emails with them. I was upset not with what they said, but more with how they said it.

Maybe they need to transfer their customer service calls to India, like many other airlines do.

No issues here - didn't get the e-amil (I think they had my old e-mail address) but had no problem purchasing the miles at the Taca Center. Must be those bitchy New Yorkers....

Also never had an issue with the (800) number - the first prompt is "Spanish or English", and I've always been able to get an English-speaking person on the line.

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Check out http://weluvlatinas.com/ for the web's best info on the latin american monger lifestyle...

I thought the same until today.

Or, just wanted you to feel as though you were already in CR

Pura Vida

No problems here. On my last trip from LAX to SJO my luggage was misrouted and didn't arrive with me . The TACA customer service agents went out of their way to help track it down and called me 4 times in 3 hours at my hotel room with updates before they found it, delivered it to my room and gave me a $50 voucher as well. Maybe I just got lucky.

I have used the Taca Center in both San Jose and Ezcazu a number of times without any problems. They are always very helpful and courtesy . Only complaint I have is the TC in Escazu never seems to have the departure tax forms in stock

Seems if Orange had an experience that is the exception that proves the rule.Has been written here many times that when you bring a Tica to the US she quickly adopts the gringa attitude. Maybe those Central Americans who go to NY to work for Taco become New Yorkers very quickly.

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Pura Vida
Only Irish coffee provides in a single glass all four
essential food groups:
alcohol, caffeine, sugar and fat.
Alex Levine