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TACA CUSTOMER SERVICE
https://forum.costaricaticas.com/viewtopic.php?f=4&t=14990		 Page 1 of 1
Author:  Orange [ Mon Jan 08, 2007 12:32 pm ]
Post subject:  TACA CUSTOMER SERVICE
I've had no problems flying Taca, but their customer service needs improvement.

Calling the 800# is a pain because you are frequently transferred to the "right" department, even though you followed the prompts exactly, or like this morning, just plain cutoff twice in a row. Their DISTANCIA part of the website is down so I called. I got the same dude both times and he doesn't speak English so he "tried" to transfer me and both times he hung up on me. I can converse well enough in Spanish but for technical shit like this, I prefer hablar ingles. :roll:

This is not a one-time occurrance, it's happened to me before.

It doesn't get better going to a Taca center. About 2 weeks ago, I went in to the center here in NY to buy some miles in their 2-for-1 promotion. I was told, rather rudely, that I must have the email to be able to do it. What's with the fucken attitude lady? I contacted a few of the CRT's who bought miles and I don't recall them saying that they had the emails with them. I was upset not with what they said, but more with how they said it.
Author:  Zebra [ Mon Jan 08, 2007 12:48 pm ]
Post subject: 
Maybe they need to transfer their customer service calls to India, like many other airlines do. :P
Author:  GetRhythm [ Mon Jan 08, 2007 5:02 pm ]
Post subject: 
No issues here - didn't get the e-amil (I think they had my old e-mail address) but had no problem purchasing the miles at the Taca Center. Must be those bitchy New Yorkers.... :wink:

Also never had an issue with the (800) number - the first prompt is "Spanish or English", and I've always been able to get an English-speaking person on the line.
Author:  Orange [ Mon Jan 08, 2007 5:19 pm ]
Post subject: 
GetRhythm wrote:
...the first prompt is "Spanish or English", and I've always been able to get an English-speaking person on the line.


I thought the same until today. :?
Author:  HolaB [ Mon Jan 08, 2007 7:11 pm ]
Post subject: 
Zebra wrote:
Maybe they need to transfer their customer service calls to India, like many other airlines do. :P

Or, just wanted you to feel as though you were already in CR :P

Pura Vida
Author:  BondTrader [ Tue Jan 09, 2007 2:05 am ]
Post subject: 
No problems here. On my last trip from LAX to SJO my luggage was misrouted and didn't arrive with me . The TACA customer service agents went out of their way to help track it down and called me 4 times in 3 hours at my hotel room with updates before they found it, delivered it to my room and gave me a $50 voucher as well. Maybe I just got lucky.
Author:  Irish Drifter [ Tue Jan 09, 2007 10:21 am ]
Post subject: 
I have used the Taca Center in both San Jose and Ezcazu a number of times without any problems. They are always very helpful and courtesy :D . Only complaint I have is the TC in Escazu never seems to have the departure tax forms in stock :(

Seems if Orange had an experience that is the exception that proves the rule.Has been written here many times that when you bring a Tica to the US she quickly adopts the gringa attitude. Maybe those Central Americans who go to NY to work for Taco become New Yorkers very quickly. :lol:
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