Orange wrote: I think you are misunderstanding it, it's worded kind of funny.
To cancel a reservation without being charged a fee, you must do so by at least 72 hours prior to your arrival date, not the date you made the reservation.
With out trying to nitpick I do not read it that way.
Quote: there is a $50 cancellation fee when you cancel before 72 hours of your reservation date.
I read that to say if you cancel anytime before 72 hours of your confirmed reservation date you will be charged $50.00.
Quote: After the 72 hour reservation period prior to your date of check in, the cancellation fee is %50 of the entire reserved stay
Should you cancel at anytime from 72 hours before the start of your confirmed reservation you will be charged 50% of the entire amount of your confirmed stay. If you had reserved for one night you would pay one half of the daily rate. If you had reserved for four weeks you would be charged for two weeks.
That leads to the interesting situation that should you have reserved for only one night you would pay more for canceling prior to 72 hours ($50.00 flat rate) than you would pay for canceling after the 72 hour window (50% of the one day rate)
Think that the policy is very confusing as written and should be reworded to not only be more understandable but also to be less harsh on someone who cancels with sufficient notice. I consider 72 hours notice very fair and should not be subject to a $50.00 charge.
|
I thought all you had to due, as a business, was establish a policy, advise your customers of that policy and enforce it fairly 
is this a loophole we might exploit 
