Scuba1 wrote:
If that's true, its great news (ANYTHING to move the lines; although I'm a bit dubious b/c most people can't operate a soda machine, much less anything like a passport machine

) and I stand corrected.
Still think it was a really shitty article for not clarifying this
Oh, man... I 100% agree that the reporter did not do his/her research and realize what a source of confusion this would be for people who know about Global Entry. Amateur journalism at its finest.
It's probably going to be just like the airline check-in kiosks. There will be airline/airport employees everywhere, encouraging people to use them and walking them through the process. But, it will catch on. Especially here in 2014, with everyone and their brother owning at least a smartphone and a notebook computer, it will catch on.
Here we go, headed into the future where yet another aspect of society breaks away from pen and paper.
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It's actually pretty easy. I spoke with my buddy here in San Jose today, and it basically works like this:
1) Swipe passport (you already do this at an airline check-in kiosk)
2) Then, the kiosk asks you very straightforward questions
3) The kiosk then prints out a receipt that you present to CBP
4) BorderXpress even takes advantage of the legality of an entire family filing only one Customs form
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We had a long conversation about BorderXpress. They have done a lot more research than CBP has done with Global Entry. Chances are that over the next several years, BorderXpress or something like it will take over. CBP would love it, and would be happy to get out of the "ATM" business. Trusted Traveler programs could continue, but the automation/technical part of it could be taken over by private enterprise, and CBP could get out of the computer programming business.