I went to Prisma Dental, San Jose, Costa Rica Jan. 2014 for a new lower arch to have shorter crowns made on the advise of my dentist here in the state and an upper over denture remade. They had done work for me in the past so I was so shocked with this outcome and their refusal to acknowledge my concerns, and to make corrections, then or on a return trip.
First, the crowns are exactly the same height as what I came in there with. In less than a three weeks, four of the crowns have sheared/flaked off. (dentists here in the states say they look like acrylic provisional crowns and are not polished). They are taking on stains and I'm not a coffee or tea drinker. The night guard that was made for me had a whole in it the day I got it and the day I left).
The over denture has no stability so it rocks and pops when I eat. Dentists here said the yellow clips were reamed out and that it needs to be rebased because of the poor fit to my upper palate. I repeatedly told Dr. Cordero about this while there. He insisted it was not a problem and would resolve itself.
The 6 front teeth in this over denture are very translucent They look so fake and plastic. I'm embarrassed to meet anyone or speak or smile in public because of this.
Since I left, I wrote them repeatedly and said I would return for corrections but they have ignored me completely. I then asked them to refund me the cost of the Hader bar and the bad crowns. No response to that either. $12,000 worth of work that will have to be redone. They used to do good work. Not any longer. At the least, they should have been willing to correct their work. This has been a horrible experience. There's more but these are the main points.
I also note that they charged me more than the prices quoted on Dental Destinations, as well. I cannot recommend them for any work. For photos, emails or other docs: contact me at
cherlynns3@gmail.com