I've seen this too... I'm on the road 70-100 days a year and see many different hotels. But, I must admit sometimes when I first check-in and things aren't "correct", I have visited/called the front desk several times. Normally until things are corrected.
AC not working? Where's the LAN cable? Where's the hair dryer? Foam pillows, not feather? List for local restaurants not in the room?
When you travel as much as I do and maintain a brand loyalty, there's a certain expectation to quality and consistency.
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