Kojo96 wrote:
For some reason I was locked out of my account probably about a year ago. I went to the support link within the app and sent them a message in English since my Spanish is muy pocito. Within an hour my account was unlocked and everything has been fine since. My guess is they have someone who is fluent captures the English messages and tends to them. Might want to give it a shot.
You sent them a message how? When I went to the app, it wanted to launch Facebook Messenger. I don’t have that, but I did send an inquiry via WhatsApp. They only spoke Spanish and said somebody canceled my account. They escalated it, and I have to wait 48 hours.
The funny thing is they asked me if I canceled it. I said, “no, I wouldn’t pay $8 to my balance to cancel it.”