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Games The Airlines Play
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Author:  Yosh1234 [ Fri Sep 18, 2015 1:12 am ]
Post subject:  Games The Airlines Play
Had a Delta employee tell me "Sir, you can't hold that reservation." I kept my cool. I said, "Yes I can too." then the faggot gets an attitude. So, I hit him with the laws.

DOT mandate says I can. IF there are greater than 6 days prior to departure I am entitled to hold ANY reservation. Then, the idiots states "Well, that's not how Delta works." My response: "I know it's not. That's what the DOT says Delta will do; whether they like it or not."

Then the smart ass says "We control the pricing."

My response: "That's correct sir, but the consumer is entitled to a hold if 7 or more days. Otherwise, I have to purchase the ticket upfront if 6 days or less."

Then, he went on a rant about how wrong I was. I asked for his agent sine and location. He stated he doesn't have that information.

Finally, requested to speak to the supervisor. My records currently on hold. ENOUGH SAID!!! phucking airlines.
Author:  Orange [ Fri Sep 18, 2015 4:20 pm ]
Post subject:  Re: Games The Airlines Play
You're actually a little off on the law. The law is that they have to give you the option to hold a reservation for 24 hours (if it's more than a week from travel date) OR if they don't give you the option to hold it and make you buy it, they must give you the option to cancel the ticket (with full refund) within 24 hours.

AA does the former, JetBlue does the latter.
Author:  Indyguy [ Fri Sep 18, 2015 4:42 pm ]
Post subject:  Re: Games The Airlines Play
Good info...anyone know where to get a copy of the law or an article citing it? Always good to have something official sounding

I had a recent experience with Delta and after speaking with 2 CSR and 2 supervisors the 2nd one told me that the supervisors actually have a lot of lee way in helping customers. He credited me back over 300 to my credit card after a big price drop. Told me if I get anyone who will not help to just call back until I get someone with brains!!
Author:  Orange [ Fri Sep 18, 2015 4:54 pm ]
Post subject:  Re: Games The Airlines Play
Indyguy wrote:
Good info...anyone know where to get a copy of the law or an article citing it? Always good to have something official sounding

Here is the official policy: https://www.transportation.gov/airconsu ... eservation
Author:  Yosh1234 [ Fri Sep 18, 2015 5:41 pm ]
Post subject:  Re: Games The Airlines Play
Orange wrote:
You're actually a little off on the law. The law is that they have to give you the option to hold a reservation for 24 hours (if it's more than a week from travel date) OR if they don't give you the option to hold it and make you buy it, they must give you the option to cancel the ticket (with full refund) within 24 hours.

AA does the former, JetBlue does the latter.


No, it's correct. It's the wording that may be confusing you. (i.e. Greater than 6 days or 6 days or less or etc).

It's 7 days or more (greater than 6) days they are required to offer you a hold. Anything 6 days or less consumers are required to purchase upfront with no option to hold. And you're right. It's departure dates that determine the law. Maybe I could have been more clear there, but everything else is spot on.

That's where they get ya. They don't tel ya about the 24 hour cancellation policy. They just say we'll waive the change fee but you're still responsible for the fare difference. They don't say it's refundable.
Author:  Miamiheller [ Fri Sep 18, 2015 7:14 pm ]
Post subject:  Re: Games The Airlines Play
Yosh1234 wrote:
Orange wrote:
You're actually a little off on the law. The law is that they have to give you the option to hold a reservation for 24 hours (if it's more than a week from travel date) OR if they don't give you the option to hold it and make you buy it, they must give you the option to cancel the ticket (with full refund) within 24 hours.

AA does the former, JetBlue does the latter.


No, it's correct. It's the wording that may be confusing you. (i.e. Greater than 6 days or 6 days or less or etc).

It's 7 days or more (greater than 6) days they are required to offer you a hold. Anything 6 days or less consumers are required to purchase upfront with no option to hold. And you're right. It's departure dates that determine the law. Maybe I could have been more clear there, but everything else is spot on.


I just read the document Orange posted.

Could you clarify where in that document does it make a reference to the 6 day period you keep mentioning?

mh
Author:  Spock [ Fri Sep 18, 2015 7:50 pm ]
Post subject:  Re: Games The Airlines Play
Miamiheller wrote:
Yosh1234 wrote:
Orange wrote:
You're actually a little off on the law. The law is that they have to give you the option to hold a reservation for 24 hours (if it's more than a week from travel date) OR if they don't give you the option to hold it and make you buy it, they must give you the option to cancel the ticket (with full refund) within 24 hours.

AA does the former, JetBlue does the latter.


No, it's correct. It's the wording that may be confusing you. (i.e. Greater than 6 days or 6 days or less or etc).

It's 7 days or more (greater than 6) days they are required to offer you a hold. Anything 6 days or less consumers are required to purchase upfront with no option to hold. And you're right. It's departure dates that determine the law. Maybe I could have been more clear there, but everything else is spot on.


I just read the document Orange posted.

Could you clarify where in that document does it make a reference to the 6 day period you keep mentioning?

mh


Given the lack of detail in his original post, never mind his latest post, and the fact that he doesn't realize there is a "lost day" between his "7 days or more" and his "6 days or less" characterization,,,,,,,,,,,,, :mrgreen:

Not to mention that Orange's post is spot on,,,,,,,,
Author:  Orange [ Fri Sep 18, 2015 10:44 pm ]
Post subject:  Re: Games The Airlines Play
Yosh1234 wrote:
No, it's correct. It's the wording that may be confusing you. (i.e. Greater than 6 days or 6 days or less or etc).

It's 7 days or more (greater than 6) days they are required to offer you a hold. Anything 6 days or less consumers are required to purchase upfront with no option to hold. And you're right. It's departure dates that determine the law. Maybe I could have been more clear there, but everything else is spot on.

That's where they get ya. They don't tel ya about the 24 hour cancellation policy. They just say we'll waive the change fee but you're still responsible for the fare difference. They don't say it's refundable.
Some airlines offer a 24 hour hold (but once you buy, there's no free cancellation), and other airlines don't offer a 24 hr hold, but allow you to buy and then cancel the ticket for free within 24 hours after purchase. They choose which one to offer, not both.

Here is the rule explained in much simpler terms that you can understand: :P

Under the DOT’s regulations, as long as a customer books a non-refundable ticket at least seven days ahead of the scheduled departure, an airline is required to offer one of two options: allow that customer to change or cancel the trip within 24 hours without penalty, or hold that reservation at the current price for 24 hours without payment.

http://consumerist.com/2015/06/29/all-m ... xcept-one/
Author:  Yosh1234 [ Sat Sep 19, 2015 2:26 pm ]
Post subject:  Re: Games The Airlines Play
Orange wrote:
Yosh1234 wrote:
No, it's correct. It's the wording that may be confusing you. (i.e. Greater than 6 days or 6 days or less or etc).

It's 7 days or more (greater than 6) days they are required to offer you a hold. Anything 6 days or less consumers are required to purchase upfront with no option to hold. And you're right. It's departure dates that determine the law. Maybe I could have been more clear there, but everything else is spot on.

That's where they get ya. They don't tel ya about the 24 hour cancellation policy. They just say we'll waive the change fee but you're still responsible for the fare difference. They don't say it's refundable.
Some airlines offer a 24 hour hold (but once you buy, there's no free cancellation), and other airlines don't offer a 24 hr hold, but allow you to buy and then cancel the ticket for free within 24 hours after purchase. They choose which one to offer, not both.

Here is the rule explained in much simpler terms that you can understand: :P

Under the DOT’s regulations, as long as a customer books a non-refundable ticket at least seven days ahead of the scheduled departure, an airline is required to offer one of two options: allow that customer to change or cancel the trip within 24 hours without penalty, or hold that reservation at the current price for 24 hours without payment.

http://consumerist.com/2015/06/29/all-m ... xcept-one/


I deal with this stuff on a daily basis.
Author:  Yosh1234 [ Sat Jul 28, 2018 6:11 pm ]
Post subject:  Re: Games The Airlines Play
Got free seats?

Something else I learned while working with the airlines are seats. If you have a disability, mention that to the representative. I have what works for me as a service connected veteran. Be sure to state that too. For example, "I'm a service connected veteran".... (most people support military personnel and just mentioning you're a military veteran the representative is more likely to help than not; plus, everyone has someone in their family who served)... with {insert injury, illness, or disease name here} followed by "it's complicated by {nerve pain, etc}. It's all in how you word it to the representative.

Whatever you do, don't call the airline with an attitude. As a former agent, you'd get transferred to no man's land aka baggage department. Always remember to be nice to the agent.

The airlines are required to go by what you state. If an airline gathers any information from your doctor's office, without your knowledge, it is a violation of Health Insurance Portability and Accountability Act of 1996 (HIPAA) and American's with Disability Act (ADA). The airline will be assessed fines by the federal government.

This is for the Big 3: Delta, Continental, and American. I don't know how the low-fare carriers work. Anyone care to elaborate?
Author:  GoodDayJohn [ Sat Aug 04, 2018 8:54 am ]
Post subject:  Re: Games The Airlines Play
Yosh1234 wrote:
I have what works for me as a service connected veteran. Be sure to state that too. For example, "I'm a service connected veteran".... (most people support military personnel and just mentioning you're a military veteran the representative is more likely to help than not; plus, everyone has someone in their family who served)... with {insert injury, illness, or disease name here} followed by "it's complicated by {nerve pain, etc}. It's all in how you word it to the representative.
Because you have a relative who is a military veteran, you twist words to imply that you are a veteran. That's called stolen valor.
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