Lehoi wrote:
Just for your information. It doesn't matter much what the exchange rate is if you don't get your money from the automatic teller! This morning I used an automatic teller at a government Costa Rican bank. I tried to take out 40,000 colones from a bank in US using the cajero. The transaction was processing for about three minutes (about 2 minutes and 45 seconds longer than usual), when I got a message on the screen that the automatic teller was having trouble communicating with the computer system. I got my US credit card back, but no money and no documentation (So there's no way to prove I didn't get the 40,00 colones!!).
Didn't get my money, but the 40,000 colones ($76.29) nevertheless was debited from my US account. After talking to bank officers in the CR bank personally and talking to my own bank in US by Skype this morning, it seems like I have to wait now until Friday to see if the $76.29 hold is dropped. First time in 3 years in CR that anything like this has happened. Good thing I wasn't trying to withdraw hundreds of dollars! This is not Schwab, but a credit union in Wisconsin! The error, it seems, is with the CR bank, though.
In 10 years living here and getting money out of the ATMs several times every month, this has happened to me 2 times. The Costa Rican banks (none of them from what I understand) will do nothing to help you get your money back except tell your bank in the states that yes there was a malfunction. You have to contact your own bank and they have to do the investigation. Both times my account was "conditionally" refunded within a couple of hours but pending the outcome of an inquiry. After about 3 weeks I receiver notice that all was well!!
One thing also that many guys, especially newbies are not aware of: The machines here are not the swipe your card type like in the states. They are to old type where you insert your card and then when you finish your transaction it spits the card back out. Problems is most guys are not aware that you only have 3 seconds to retrieve your card after which time it eats your card again, and you then have to go into the bank with your passport (not a copy) to retrieve it!! This happens to guys a lot here and though I have never heard of anyone having a problem getting the card back, it is scary when it happens.
Also as for the exchange rate: do not look for the international (world bank) exchange rate and expect to get it here. Costa Rica sets their own rate and that is what the banks here work off of. It will often be less than the world bank says it is. The last few weeks the dollar has been supposedly getting stronger, but here the rate has been dropping (about 15 colonies to the dollar) the last 2-3 weeks. The rate here is dependent on how much or how few dollars the government has vs. needs. how much money the power people here have to exchange and in which direction ($$ to colonies or colonies to $$$). In other words the world bank sets the rate based on what it sees as the value of each currency while CR sets it's rate based on whether it has a surplus or a shortage of dollars!!
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Old and retired but still bang, and bang, and bang!!!
