Good story, come to think of it. I think I need a Iron!!
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| A Good CR customer service story https://forum.costaricaticas.com/viewtopic.php?f=1&t=44692 |
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| Author: | LAdiablo [ Mon Dec 16, 2013 10:55 pm ] |
| Post subject: | A Good CR customer service story |
So a lot of you know I have an apartment I keep in CR w my gf. About a year ago I had purchased an LG 40" 1080 flat for the common space. Last month I get a despondent phone call saying the tv had just imploded. I didn't think it was much that could be done about it since the tv had been purchased in Panama by an aunt but asked her to give LG a call and see what they would do for her. They asked her to take it to a repair center in SJ and with her brothers help she got it there. A month later they didn't have an answer on the repair so LG decided yesterday they would replace the tv with a 43" samsung. Not sure why the brand change but hey, take the samsung. They delivered it today with a free microwave and iron! All new in the boxes. Not sure this would happen stateside let alone in CR so I thought I would share it. |
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| Author: | N2Techno [ Tue Dec 17, 2013 9:46 pm ] |
| Post subject: | Re: A Good CR customer service story |
Good story, come to think of it. I think I need a Iron!!
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| Author: | LAdiablo [ Tue Dec 17, 2013 9:59 pm ] |
| Post subject: | Re: A Good CR customer service story |
 talk to the masseuse but i think she gave it to her mom with the micro
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| Author: | N2Techno [ Tue Dec 17, 2013 10:37 pm ] |
| Post subject: | Re: A Good CR customer service story |
Can I just have the masseuse then? You can have her mom!
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| Author: | LAdiablo [ Tue Dec 17, 2013 10:41 pm ] |
| Post subject: | Re: A Good CR customer service story |
hmmmm well the mom does have the micro and the iron...let me get back to you on that 
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| Author: | JazzboCR [ Wed Dec 18, 2013 5:54 pm ] |
| Post subject: | Re: A Good CR customer service story |
Nice to hear a good-ending story once in awhile. I forget which is which but one company builds components for the other which may be why Samsung stepped up. I'd like to think a nice note got sent to the Samsung Customer Service folks--they hear whiney schiz all the time--this would give them some heart. |
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| Author: | N2Techno [ Wed Dec 18, 2013 8:32 pm ] |
| Post subject: | Re: A Good CR customer service story |
JazzboCR wrote: Nice to hear a good-ending story once in awhile. I forget which is which but one company builds components for the other which may be why Samsung stepped up. I'd like to think a nice note got sent to the Samsung Customer Service folks--they hear whiney schiz all the time--this would give them some heart. Yep agreed!~ |
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