I hate to do this, but I have to post the honest truth.
I have now waited 7 days since my return with no response to both an e-mail and letter I wrote to Rico regarding my rental service over Valentines weekend.
A little background, I have now used Rico at www.CellularTelephoneRentals.com 8 times over the past year and a half without much incident and have reviewed his services very positively on this board.
I contacted Rico on February 7th with a request for a sim card for MY unlocked phone while in Costa Rica. I mentioned how urgent it was that I receive a phone number prior to my departure for any office emergency I would need to be contacted for. It was necessary to call from the US twice to remind him of this and I received the phone number 3 hours prior to my departure to the airport.
Rico was on time delivering my phone to the hotel of my choice and everything was normal until I was notified later in the day by Don Gordo as well as others that they tried to call me and the calls went directly to voice mail without ringing. I put a call into Rico who informed me that the cell towers are bad in CR and this was normal.
Well I have rented from him 7 times prior and this had never been an issue...The next day I am walking with Don Gordo, Pidd and others when the subject came up again.
I decided ok, let me call Pidd's phone and see what number came up....Guess what, a different phone number than was provided to me by Rico. Needless to say I was livid as I had given this number to both my office and to many friends in CR who were unable to reach me. I spent the next 2 hours re-sending PMs and trying to contact both my office and as many friends as possible to privide the new information.
At the end of my trip, I wrote a very nicely worded e-mail to Rico as well as writing a hand written note with the returned sim card for him to pick up at the hotel. I have yet to hear a response on either.
Just a heads up to those I recommended his services to. I will most likely be using alternative services in the future.